FAQs
Q: What products does DickSmack offer?
A: We offer a wide range of men’s and women’s clothing, hats, phone cases, and accessories. Our collection is designed to let you express your style confidently.
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Shipping fees and delivery times vary depending on your location. Shipping rates will be calculated at checkout.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number and a link to track your package. If you haven't received this information, feel free to contact us at don.d.pepper@gmail.com.
Q: What is your return policy?
A: We accept returns and exchanges within 30 days of purchase, provided the item is unworn, unwashed, and in its original condition. For more information on how to initiate a return, please visit our Returns & Exchanges page.
Q: How long does it take to process my order?
A: We aim to process all orders within 2-3 business days. Once shipped, delivery times vary based on your location and selected shipping method.
Q: Can I change or cancel my order after it's placed?
A: Once an order is placed, changes or cancellations are only possible before the item has been shipped. Please contact us as soon as possible at don.d.pepper@gmail.com for assistance.
Q: What payment methods do you accept?
A: We accept all major credit cards to make your shopping experience convenient and secure.
Q: Can I personalize products?
A: Currently, we do not offer personalized options, but we are always expanding our collections. Stay tuned for updates!
Q: How can I contact customer support?
A: You can reach our customer support team via email at don.d.pepper@gmail.com, and we’ll get back to you as soon as possible.
